At Ymbite, we are committed to delivering your food hot, fresh, and on time. Our zone-based delivery system ensures that your favorite meals reach you as quickly and efficiently as possible.
We currently operate in selected zones within Nepal.
To check if your location is serviceable, simply enter your address in the app or website.
Orders outside our delivery zones will not be accepted.
We’re constantly expanding – stay tuned for updates on new delivery areas.
Average delivery time: 25 to 45 minutes (may vary depending on location, weather, traffic, and restaurant preparation time).
You’ll receive real-time tracking updates once your order is confirmed and picked up.
Our delivery services are available from 8:00 AM to 9:00 PM (hours may vary by location or on public holidays).
Orders placed outside these hours will not be processed.
Delivery charges vary based on distance, zone, and restaurant policy.
Charges are shown transparently at checkout before placing the order.
Our delivery partners are trained to:
Ensure safe and hygienic handling of food.
Verify the order before delivery.
Be polite, professional, and respectful.
If you face any issues with delivery, report it through the “Help” section in the app.
Provide accurate delivery address and contact number.
Be available to receive the order at the selected time.
Delays due to unreachable customers or wrong address may result in cancellation without refund.
While we aim for timely deliveries, there may be delays due to:
Bad weather, roadblocks, strikes, or traffic jams.
Restaurant overload or unexpected technical issues.
In such cases, we’ll keep you informed through the app or phone call.
📞 For delivery issues, call our support: INVALID
📩 Or email us at: support@ymbite.com
